{"product_id":"anger-management-conflict-resolution-workshop","title":"Anger Management \u0026 Conflict Resolution Workshop","description":"\u003cdiv class=\"product-content anger-management-conflict-resolution-workshop\"\u003e\n\n  \u003ch2\u003eTurn anger, stress and conflict into calm, rational communication.\u003c\/h2\u003e\n  \u003cp\u003eAnger, when left unmanaged, costs people their jobs, their relationships and their reputations. This focused workshop teaches delegates how to recognise the triggers behind anger and rage responses, regulate their reactions in the moment, and replace impulsive behaviour with calm, reasoned communication.\u003c\/p\u003e\n  \u003cp\u003eDelivered as a three-hour express workshop, the session blends emotional intelligence techniques, advanced communication skills, mindfulness and intercostal diaphragmatic breathing into a practical toolkit delegates can apply immediately, both at work and at home.\u003c\/p\u003e\n\n  \u003ch3\u003eWho This Program Is For\u003c\/h3\u003e\n  \u003cp\u003eThis workshop is designed for professionals, managers and teams who want to handle high-pressure situations without losing composure or damaging relationships.\u003c\/p\u003e\n  \u003cul\u003e\n    \u003cli\u003eManagers and team leaders who deal with frequent conflict or difficult conversations\u003c\/li\u003e\n    \u003cli\u003eCustomer service, contact centre and frontline staff exposed to irate clients\u003c\/li\u003e\n    \u003cli\u003eSales, HR and operations professionals working in high-pressure environments\u003c\/li\u003e\n    \u003cli\u003eTeams recovering from workplace tension, restructuring or interpersonal conflict\u003c\/li\u003e\n    \u003cli\u003eIndividuals who recognise that anger or impulsive reactions are affecting their career\u003c\/li\u003e\n    \u003cli\u003eCouples, parents and family members seeking calmer communication at home\u003c\/li\u003e\n    \u003cli\u003eAnyone wanting to strengthen self-regulation, resilience and emotional intelligence\u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003ch3\u003eWhat You Will Learn\u003c\/h3\u003e\n  \u003cp\u003eThe workshop covers a practical set of techniques that delegates can apply the same day. Each module is hands-on, interactive and built around real workplace scenarios.\u003c\/p\u003e\n\n  \u003ch4\u003eUnderstanding Anger and Its Triggers\u003c\/h4\u003e\n  \u003cp\u003eDelegates learn how anger forms, how it escalates into rage, and how to identify the personal, situational and physiological triggers that set it off, so they can intervene before a response becomes destructive.\u003c\/p\u003e\n\n  \u003ch4\u003eEmotional Intelligence in Action\u003c\/h4\u003e\n  \u003cp\u003ePractical emotional intelligence techniques to build self-awareness, self-regulation and empathy, the three foundations of staying calm and constructive when others are not.\u003c\/p\u003e\n\n  \u003ch4\u003eCalm, Rational and Logical Communication\u003c\/h4\u003e\n  \u003cp\u003eTools for converting impulsive, reactive language into measured, reasoned communication, including tone management, pacing and the language patterns that defuse rather than inflame.\u003c\/p\u003e\n\n  \u003ch4\u003eConflict Resolution Skills\u003c\/h4\u003e\n  \u003cp\u003eA structured approach to resolving conflict of any size, covering active listening, the agreement frame, dealing with anger in others, and reaching outcomes both parties can live with.\u003c\/p\u003e\n\n  \u003ch4\u003eAssertiveness Without Aggression\u003c\/h4\u003e\n  \u003cp\u003eThe difference between assertive, aggressive and passive responses, and how to express needs and disagreement firmly without escalating the situation.\u003c\/p\u003e\n\n  \u003ch4\u003eBreathing, Mindfulness and Relaxation\u003c\/h4\u003e\n  \u003cp\u003eIntercostal diaphragmatic breathing, mindfulness practices and physical relaxation techniques to calm the nervous system and reset stress-reactive responses in real time.\u003c\/p\u003e\n\n  \u003ch4\u003eStress and Impulse Control\u003c\/h4\u003e\n  \u003cp\u003eStrategies for managing the underlying stress that fuels anger, including proactive versus reactive behaviour, response choice and recovery techniques after a difficult interaction.\u003c\/p\u003e\n\n  \u003ch4\u003eVoice, Body Language and Presence\u003c\/h4\u003e\n  \u003cp\u003eHow vocal tone, pace, posture and body language influence both your own emotional state and the way others respond to you in tense situations.\u003c\/p\u003e\n\n  \u003ch3\u003eProgram Structure\u003c\/h3\u003e\n  \u003cp\u003eThe Anger Management \u0026amp; Conflict Resolution Workshop is a three-hour express session delivered online or face-to-face, designed to give teams practical tools in a single focused sitting. The workshop is interactive and scenario-based, with facilitator demonstration, group exercises and personal action planning throughout.\u003c\/p\u003e\n  \u003cp\u003eSessions may include:\u003c\/p\u003e\n  \u003cul\u003e\n    \u003cli\u003eAnger and conflict self-assessment\u003c\/li\u003e\n    \u003cli\u003eIdentifying personal triggers and stress hooks\u003c\/li\u003e\n    \u003cli\u003eEmotional intelligence and self-regulation techniques\u003c\/li\u003e\n    \u003cli\u003eConflict resolution framework and agreement-frame practice\u003c\/li\u003e\n    \u003cli\u003eAssertive versus aggressive communication drills\u003c\/li\u003e\n    \u003cli\u003eIntercostal diaphragmatic breathing and mindfulness exercises\u003c\/li\u003e\n    \u003cli\u003eReal workplace scenario role-plays\u003c\/li\u003e\n    \u003cli\u003ePersonal action plan for the week ahead\u003c\/li\u003e\n  \u003c\/ul\u003e\n  \u003cp\u003eThe workshop includes all coaching, a comprehensive training manual, a Voice Clinic pen and a certificate of achievement.\u003c\/p\u003e\n\n  \u003ch3\u003eResults You Can Expect\u003c\/h3\u003e\n  \u003cp\u003eDelegates who complete the workshop often experience:\u003c\/p\u003e\n  \u003cul\u003e\n    \u003cli\u003eGreater self-awareness around personal anger triggers and stress responses\u003c\/li\u003e\n    \u003cli\u003eThe ability to pause, breathe and choose a calm response in the moment\u003c\/li\u003e\n    \u003cli\u003eStronger conflict resolution skills and more productive difficult conversations\u003c\/li\u003e\n    \u003cli\u003eReduced workplace tension and improved team relationships\u003c\/li\u003e\n    \u003cli\u003eHealthier personal relationships at home and with colleagues\u003c\/li\u003e\n    \u003cli\u003eIncreased confidence handling irate customers, clients or stakeholders\u003c\/li\u003e\n    \u003cli\u003eA practical toolkit of breathing, mindfulness and communication techniques to use daily\u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003ch3\u003eWhy Choose The Voice Clinic\u003c\/h3\u003e\n  \u003cp\u003eThe Voice Clinic has been helping professionals strengthen their voice, confidence and communication skills since 1988. Training is delivered by qualified facilitators with diplomas, degrees and doctorates, and up to 30 years of combined experience in voice, psychology, emotional intelligence and behavioural communication. The Voice Clinic is also a B-BBEE Level 2 Value Added Supplier.\u003c\/p\u003e\n  \u003cp\u003eYou benefit from:\u003c\/p\u003e\n  \u003cul\u003e\n    \u003cli\u003eThree decades of proven communication and behavioural training expertise\u003c\/li\u003e\n    \u003cli\u003eFacilitators qualified in voice, psychology and performance\u003c\/li\u003e\n    \u003cli\u003ePractical, scenario-based learning delegates can apply the same day\u003c\/li\u003e\n    \u003cli\u003eTraining available face-to-face nationally or online via your preferred platform\u003c\/li\u003e\n    \u003cli\u003eRecognised B-BBEE Level 2 procurement credentials for corporate buyers\u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003ch3\u003eFrequently Asked Questions\u003c\/h3\u003e\n\n  \u003ch4\u003eHow long is the program?\u003c\/h4\u003e\n  \u003cp\u003eThe Anger Management \u0026amp; Conflict Resolution Workshop is a three-hour express session, delivered in a single sitting either online or face-to-face.\u003c\/p\u003e\n\n  \u003ch4\u003eIs this coaching personalised?\u003c\/h4\u003e\n  \u003cp\u003eThe workshop is delivered to small groups so that every delegate gets facilitator attention, time to practise the techniques, and feedback on their personal triggers and communication style.\u003c\/p\u003e\n\n  \u003ch4\u003eIs this suitable for teams?\u003c\/h4\u003e\n  \u003cp\u003eYes. The workshop is ideal for intact teams, departments and management groups, and is regularly booked by contact centres, customer service teams, HR functions and leadership cohorts as part of internal wellness, conflict resolution or culture initiatives.\u003c\/p\u003e\n\n  \u003ch4\u003eWill this help with workplace conflict and difficult conversations?\u003c\/h4\u003e\n  \u003cp\u003eYes. The workshop is built around real workplace scenarios and gives delegates a practical framework for de-escalating conflict, having difficult conversations and resolving disputes constructively.\u003c\/p\u003e\n\n  \u003ch4\u003eIs online training available?\u003c\/h4\u003e\n  \u003cp\u003eYes. The program is available for both face-to-face and online training.\u003c\/p\u003e\n\n  \u003ch4\u003eWhere is the training delivered?\u003c\/h4\u003e\n  \u003cp\u003eTraining is available in Johannesburg, Pretoria, Cape Town and Durban, as well as online via your preferred virtual platform.\u003c\/p\u003e\n\n  \u003ch4\u003eWhat is included in the program?\u003c\/h4\u003e\n  \u003cp\u003eThe program includes all coaching, a comprehensive training manual, a Voice Clinic pen and a certificate of achievement.\u003c\/p\u003e\n\n  \u003ch3\u003eTake control of anger, conflict and stress before they take control of you.\u003c\/h3\u003e\n  \u003cp\u003eEnrol in the Anger Management \u0026amp; Conflict Resolution Workshop today and give yourself or your team the emotional intelligence, communication skills and self-regulation tools to handle pressure with composure, resolve conflict constructively and protect the relationships that matter most.\u003c\/p\u003e\n\n\u003c\/div\u003e","brand":"The Voice Clinic™","offers":[{"title":"Face to Face - Johannesburg \/ 15 Sep 2026","offer_id":43961303957619,"sku":null,"price":7475.0,"currency_code":"ZAR","in_stock":true},{"title":"Face to Face - Cape Town \/ 15 Sep 2026","offer_id":43961304023155,"sku":null,"price":7475.0,"currency_code":"ZAR","in_stock":true},{"title":"Face to Face - Pretoria \/ 15 Sep 2026","offer_id":43961304088691,"sku":null,"price":7475.0,"currency_code":"ZAR","in_stock":true},{"title":"Face to Face - Durban \/ 15 Sep 2026","offer_id":43961304154227,"sku":null,"price":7475.0,"currency_code":"ZAR","in_stock":true},{"title":"Zoom National \/ International \/ 15 Sep 2026","offer_id":43961304219763,"sku":null,"price":7475.0,"currency_code":"ZAR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0182\/3285\/files\/AngerManagement_ConflictResolutionWorkshop.png?v=1778829320","url":"https:\/\/www.thevoiceclinic.co.za\/products\/anger-management-conflict-resolution-workshop","provider":"The Voice Clinic™","version":"1.0","type":"link"}