Call Centre Customer Service Training!
Do your Contact Centre Operators need to sound Professional?
Enrol Now & Get Your Free Pronunciation ePointers
Duration: 2 Day Course.
Minimum 10, Max 16 Delegates:
Presented by Qualified, Expert, Facilitators.
All our Facilitators have Diplomas, Degrees and Doctorates with up to 30 years experience in Voice, Psychology and Performance.
Course Content:
✔ Answer Calls Promptly ✔ Speak Clearly ✔ Improve Accent & Pronunciation ✔ Handle Irate Callers Efficiently ✔ Provide Customer Service Excellence ✔ Have a Confident Vocal Image ✔ Sound Enthusiastic ✔ Project a Positive Image of the Organisation✔ Relaxation and De-stressing the voice✔ Resonance & Vocal Projection✔ Vocal Pitch and Variety
Inclusive of: Training Manual, Voice Clinic Pen, Lunch & Refreshments, Powerspeaking Kit & Certificate of Completion.
The Voice Clinic is a B-BBEE LEVEL 2 Value Added Supplier
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