Individual Customer Service Program (12 Sessions)

Customer Service Communication Excellence!

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This practical and enjoyable program will equip staff with the knowledge, awareness and practical skills needed to communicate professionally and enthusiastically towards customers.

Please note, pricing is per delegate - 10-14 delegates per group

Course content includes:

• Projecting a Positive Attitude.
• Defining Customer Service Excellence.
• Creating a Professional Image and Building Rapport.
• The Customer's Basic Needs.
• Behaviour that Impress/Frustrate the Customer.
• Professional Greetings.
• Your Dynamic Voice.
• The' Vocal Smile'.
• Positive Language.
• Listening Skills.
• Dealing with Difficult Customers.
• Understanding Personality Profiles.
• Thinking on your Feet.
• Assertiveness vs Aggression.
• Body language and Eye Contact.

*Please note the price is per delegate.

Includes :

Training manual, Voice Clinic Pen, Refreshments, Lunch and a Certificate of Completion.

The Voice Clinic is a B-BBEE LEVEL 2 Value Added Supplier

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