Customer Service Communication Excellence!
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This practical and enjoyable program will equip staff with the knowledge, awareness and practical skills needed to communicate professionally and enthusiastically towards customers.
Please note, pricing is per delegate - 10-14 delegates per group
Course content includes:
- Projecting a Positive Attitude.
- Defining Customer Service Excellence.
- Creating a Professional Image and Building Rapport.
- The Customer's Basic Needs.
- Behaviour that Impress/Frustrate the Customer.
- Professional Greetings.
- Your Dynamic Voice.
- The' Vocal Smile'.
- Positive Language.
- Listening Skills.
- Dealing with Difficult Customers.
- Understanding Personality Profiles.
- Thinking on your Feet.
- Assertiveness vs Aggression.
- Body language and Eye Contact.
*Please note the price is per delegate.
Includes :
Training manual, Voice Clinic Pen, Refreshments, Lunch and a Certificate of Completion.
The Voice Clinic is a B-BBEE LEVEL 2 Value Added Supplier
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