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Individual Customer Service Program (12 Sessions)

Location

Customer Service Communication Excellence!

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This practical and enjoyable program will equip staff with the knowledge, awareness and practical skills needed to communicate professionally and enthusiastically towards customers.

Please note, pricing is per delegate - 10-14 delegates per group

Course content includes:

  • Projecting a Positive Attitude.
  • Defining Customer Service Excellence.
  • Creating a Professional Image and Building Rapport.
  • The Customer's Basic Needs.
  • Behaviour that Impress/Frustrate the Customer.
  • Professional Greetings.
  • Your Dynamic Voice.
  • The' Vocal Smile'.
  • Positive Language.
  • Listening Skills.
  • Dealing with Difficult Customers.
  • Understanding Personality Profiles.
  • Thinking on your Feet.
  • Assertiveness vs Aggression.
  • Body language and Eye Contact.

*Please note the price is per delegate.

Includes :

Training manual, Voice Clinic Pen, Refreshments, Lunch and a Certificate of Completion.

The Voice Clinic is a B-BBEE LEVEL 2 Value Added Supplier

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