Group Telepersonality (10-16pax)

R21,999

Call Centre Customer Service Training!

Do your Contact Centre Operators need to sound Professional?

Enrol Now & Get Your Free Pronunciation ePointers

Duration: Group Training at all branches. From 8:30 am – 4:30 pm.

Minimum 10, Max 16 Delegates:

Presented by Qualified, Expert, Facilitators.
All our Facilitators have Diplomas, Degrees and Doctorates with up to 30 years experience in Voice, Psychology and Performance.

Course Content:

✔ Answer Calls Promptly
✔ Speak Clearly
✔ Improve Accent & Pronunciation
✔ Handle Irate Callers Efficiently
✔ Provide Customer Service Excellence
✔ Have a Confident Vocal Image
✔ Sound Enthusiastic
✔ Project a Positive Image of the Organisation
✔ Relaxation and De-stressing the voice
✔ Resonance & Vocal Projection
✔ Vocal Pitch and Variety

Inclusive of: Training Manual, Voice Clinic Pen, Lunch & Refreshments, Powerspeaking Kit & Certificate of Completion.

The Voice Clinic is a B-BBEE LEVEL 2 Value Added Supplier

Collections: All Our Courses, Executive Corporate Training Programs

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