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The Office Management Training for Teams is a two-day group program designed for office and administrative staff who need to manage their workload, their communication and their time effectively. Delegates leave with practical voice, telephone and client service skills that lift the performance of the whole office.
Delivered to groups of 10 to 16 delegates, the program combines voice production, professional presence and interpersonal effectiveness so your team can represent your organisation with clarity, warmth and professionalism on every call and in every interaction.
This program is built for office and administrative teams whose daily work depends on clear communication, calm composure and professional presence. It suits any group that interacts with internal colleagues, external clients and management on a continuous basis.
The program is structured around the practical skills that office and administrative teams use every day. Each module is taught with live coaching, group exercises and individual feedback so delegates can apply what they learn the moment they return to the office.
Delegates learn the fundamentals of voice production, projection and tonal variety so they sound clear, warm and credible in person and on the phone.
The program develops effective telephone handling, professional call etiquette and customer service techniques, including how to manage irate callers and resolve complaints without losing composure.
Delegates build confidence, develop a positive attitude and learn the difference between assertiveness and aggression so they can hold their ground professionally with colleagues, managers and clients.
The program covers how to convey a professional image through dress, body language and gesture, building the kind of business presence that signals capability and trust.
Delegates strengthen active listening, question and answer techniques, observation and perception, and the ability to think clearly under pressure.
The program introduces personality types and behavioural styles, conflict resolution techniques and emotional intelligence skills that help teams work together more effectively.
Delegates learn practical stress management techniques and self-analysis tools that support long-term growth, resilience and wellbeing in busy office environments.
The program develops business writing skills and tackles common office challenges through brainstorming and group problem-solving, so delegates leave with shared language and shared solutions.
The Office Management Training for Teams is delivered as a two-day in-person workshop for groups of 10 to 16 delegates, either at your premises, at one of our national training venues, or online via your preferred virtual platform. The format blends short teaching segments with group exercises, individual practice and live coaching feedback.
Sessions may include:
The program includes all coaching, a comprehensive training manual, a Voice Clinic pen and a certificate of achievement.
Delegates who complete the program often experience:
The Voice Clinic has been helping professionals strengthen their voice, confidence and communication skills since 1988. Training is delivered by qualified facilitators with diplomas, degrees and doctorates, and up to 30 years of experience in voice, psychology and customer service excellence. The Voice Clinic is also a B-BBEE Level 2 Value Added Supplier.
You benefit from:
The program runs over two full days and is designed for groups of 10 to 16 delegates.
Yes. Although the program is delivered to a group, our facilitators provide individual feedback and coaching throughout, so each delegate works on their own voice, presence and communication style.
Yes. The program is specifically designed for office managers, personal assistants, receptionists, secretaries and other administrative roles who manage communication, time and client interactions on behalf of the business.
Yes. Telephone management, client service, vocal warmth and handling difficult callers are core modules in the program.
Yes. The program is available for both face-to-face and online training.
Training is available in Johannesburg, Pretoria, Cape Town and Durban, as well as online via your preferred virtual platform.
The program includes all coaching, a comprehensive training manual, a Voice Clinic pen and a certificate of achievement.
Enrol your team in the Office Management Training for Teams today and give your office staff the voice, presence and communication skills that lift the standard of everything your business does.
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