Sales & Negotiation Skills Workshop

Build rapport, close deals and negotiate with confidence.

The Sales & Negotiation Skills Workshop is a focused three-hour express training session designed for busy executives, sales professionals, account managers, secretaries and personal assistants who want to sharpen their selling and negotiation skills without committing to a full-day course.

Delivered as an online webinar or face-to-face workshop, the session runs from 09h00 to 12h00 and is packed with practical tools, techniques and language patterns delegates can apply on their very next call, meeting or pitch.

This program is delivered using our proprietary "PowerSales" training methodology, developed by The Voice Clinic to help sales and client-facing teams establish rapport quickly, communicate persuasively and close more deals with confidence.

Who This Program Is For

This express workshop suits anyone whose role depends on persuading, influencing or negotiating with clients, colleagues or stakeholders. It is especially valuable for delegates who need fast, practical upskilling rather than a long-form training commitment.

• Sales teams and individual sales professionals
• Account managers and business development executives
• Executives, directors and senior managers who negotiate regularly
• Secretaries, personal assistants and office managers who liaise with clients
• Entrepreneurs and business owners selling their own products or services
• Customer service and client-facing staff
• Anyone who wants to improve their persuasion, rapport and closing skills

What You Will Learn

The workshop is structured around the core skills that separate effective negotiators and salespeople from average ones. Each section blends short teaching with practical exercises so delegates leave with techniques they can use immediately.

Establishing Rapport

Learn how to build instant rapport with clients and counterparts using voice, language and body language. Rapport is the foundation of every successful sale and negotiation.

The Professional Sales Process

Understand the structured sales process from first contact to close, and how to move a prospect through each stage with confidence and credibility.

Negotiation Techniques and Hooks

Discover the key techniques that experienced negotiators use to "hook" a client's attention, frame the conversation and steer it toward a positive outcome.

Vocabulary and Sales Buzz Words

Build a powerful working vocabulary of words and phrases proven to influence buying decisions, and learn which words to avoid because they trigger resistance.

Positive Reinforcement and Persuasion

Apply positive reinforcement techniques that keep the client engaged, build trust through the conversation and create momentum toward a yes.

Vocal Clarity and Dynamism

Use voice, pace and tone to project confidence, hold attention and convey authority on calls, in meetings and during presentations.

Closing the Deal

Learn proven closing techniques, how to ask for the business directly, and how to handle the final objections that often stand between a strong conversation and a signed agreement.

Thinking on Your Feet

Develop the mental agility to respond to unexpected questions, push-back and objections without losing composure or control of the conversation.

Program Structure

The Sales & Negotiation Skills Workshop is a three-hour express session running from 09h00 to 12h00, delivered either online as a live webinar or face-to-face at our branches in Johannesburg, Pretoria, Cape Town and Durban. The compact format is designed for busy professionals who need a fast, high-impact skills upgrade. Custom dates can be arranged for in-house company workshops.

Sessions may include:

• Live demonstrations and worked examples from experienced facilitators
• Practical role plays and negotiation simulations
• Voice and vocal clarity exercises tailored to sales conversations
• Rapport-building techniques and language patterns
• Objection handling and closing technique practice
• Group discussion and personalised feedback
• Key vocabulary, buzz words and phrasing drills
• Action planning so delegates leave with immediate next steps

The program includes all coaching, a comprehensive training manual, a Voice Clinic pen and a certificate of achievement.

Results You Can Expect

Delegates who complete the program often experience:

• Faster, easier rapport with clients, prospects and colleagues
• A measurable improvement in sales conversion and closing rates
• Greater confidence handling objections and difficult conversations
• A sharper, more persuasive use of language and vocabulary
• Improved vocal clarity, presence and authority on calls and in meetings
• Better preparation and structure going into every negotiation
• Renewed energy and enthusiasm for selling and client engagement

Why Choose The Voice Clinic

The Voice Clinic has been helping professionals strengthen their voice, confidence and communication skills since 1988. Training is delivered by qualified facilitators with diplomas, degrees and doctorates, and up to 30 years of experience in voice, psychology, sales performance and negotiation. The Voice Clinic is also a B-BBEE Level 2 Value Added Supplier.

You benefit from:

• More than three decades of proven training expertise
• Expert facilitators with deep sales and communication backgrounds
• A proprietary methodology refined across thousands of delegates
• Flexible delivery online or face-to-face at major branches
• Practical, immediately applicable tools rather than theory

Frequently Asked Questions

How long is the program?

The workshop is a focused three-hour express session, running from 09h00 to 12h00 in a single morning.

Is this coaching personalised?

Yes. The workshop is delivered in small groups with hands-on facilitation, role plays and personalised feedback, and can be customised as an in-house workshop tailored to your team's products, market and sales context.

Is this suitable for sales teams and corporate groups?

Yes. The workshop is ideal for sales teams, account management teams and customer-facing groups, and is regularly booked by companies as a fast, cost-effective team upskilling intervention.

Will this help with closing more deals?

Yes. The workshop concentrates on the practical skills that directly affect conversion, including rapport, language, objection handling and closing techniques, so delegates can apply what they learn immediately.

Is online training available?

Yes. The program is available for both face-to-face and online training.

Where is the training delivered?

Training is available in Johannesburg, Pretoria, Cape Town and Durban, as well as online via your preferred virtual platform.

What is included in the program?

The program includes all coaching, a comprehensive training manual, a Voice Clinic pen and a certificate of achievement.

Sharpen your sales edge in a single morning.

Enrol in the Sales & Negotiation Skills Workshop today and give your team the rapport, persuasion and closing skills they need to win more business.