Jhb-Pta-Ct-Dbn-Skype/Zoom - The Voice Clinic Level 2 BBBEE - All Content Copyright TVC 2022
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This program is designed for office and administrative staff who have to manage their office and their time effectively.
Duration: 12 X 1 hour per week,Individual training.
Module Content:
Office Management Programme Specific Outcomes:
Basic voice projection is learnt, Effective telephone management is studied, Excellent customer service techniques are developed, and the importance of “enthusiasm” and the “vocal smile” is instilled. The development of a positive attitude is encouraged, Confidence is built, Assertiveness vs. aggression is studied, The capacity to convey a professional image is developed, and Appropriate styles of clothing and dress are encouraged. Listening skills are developed, Conflict resolution skills are developed, Techniques on how to effectively manage your boss, colleagues and clients are developed, and Techniques on how to deal with irate callers and clients are taught and established. Thinking on your feet capacity is developed, Skills of observation and perception are developed, Self-analysis and self-growth capacity is developed, Personality types and behavioural styles are developed. Conflict resolution techniques are instilled, Stress management techniques are taught, The importance of effective body language is instilled, Business writing skills are developed, General office challenges are discussed, brainstormed and solved. Emotional intelligence techniques are taught.
Includes:
Comprehensive Training Manual, The Voice Clinic Pen and Certificate of Achievement.
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A very information packed course that adapted to my needs. I would highly recommend The Voice Clinic
I have learnt so much from this course. This is a must attend for anyone in management.
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