Facilitation Skills eLearning Course

Welcome to the Facilitation Skills eLearning Course! Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating easy decision making. Facilitation can make any organization make better decisions. This workshop will give participants an understanding of what Facilitation in Management is all about, as well as some tools to use to facilitate small meetings.

The Course has 12 Modules with reviews. Each Module should be carefully perused over at least 30-60 minutes, and the reviews should be successfully completed to get the maximum benefit from the Course.

This Course includes a Certificate.

Use your Talent to greatly improve your skills by embarking on our excellent eLearning Courses.

Module One: Getting Started

Workshop Objectives
Pre-Assignment Review

Module Two: Understanding Facilitation

What is Facilitation?
What is a Facilitator?
When is Facilitation Appropriate?
Case Study
Module Two: Review Questions

Module Three: Process vs. Content

About Process
About Content
A Facilitator’s Focus
Case Study
Module Three: Review Questions

Module Four: Laying the Groundwork

Choosing a Facilitated Approach
Planning for a Facilitated Meeting
Collecting Data
Case Study
Module Four: Review Questions

Module Five: Tuckman and Jensen’s Model of Team Development

Stage One: Forming
Stage Two: Storming
Stage Three: Norming
Stage Four: Performing
Case Study
Module Five: Review Questions

Module Six: Building Consensus

Encouraging Participation
Gathering Information
Presenting Information
Synthesizing and Summarizing
Case Study
After asking each member of his group for solutions to the current organizational
problem in the office, Andrew had to pick a solution. He started the process of making a shortlist. First, he looked at the criteria: It had to have a good cost/benefit ratio, it had to fit with the company’s values, and it had to have both short- and long-term positive ramifications.
He picked three proposed solutions, and asked members of his team one-on-one which
they liked and didn’t like, and why. One of his team members, Paul, suggested he combine two solutions into one, and when Andrew thought about it he realized Paul was right. Soon after announcing his decision, the office’s disorganization was soon solved.
Module Six: Review Questions

Module Seven: Reaching a Decision Point

Identifying the Options
Creating a Short List
Choosing a Solution
Using the Multi-Option Technique
Case Study
Module Seven: Review Questions

Module Eight: Dealing with Difficult People

Addressing Disruptions
Common Types of Difficult People and How to Handle Them
Helping the Group Resolve Issues on Their Own
Case Study
Module Eight: Review Questions

Module Nine: Addressing Group Dysfunction

Using Ground Rules to Prevent Dysfunction
Restating and Reframing Issues
Some of the ways of restating and reframing includes:
Getting People Back on Track
Case Study
Module Nine: Review Questions

Module Ten: About Intervention

Why Intervention May Be Necessary
When to Intervene
Levels of Intervention
Case Study
Module Ten: Review Questions

Module Eleven: Intervention Techniques

Using Your Processes
Boomerang it Back
ICE It: Identify, Check for Agreement, Evaluate How to Resolve
Case Study
Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise