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Developing Corporate Behaviour eLearning Course

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It is essential to understand the meaning of Corporate Behaviour in order to create a change of Behaviour.  The correct Behaviour will assist the Contact Center to improve their Culture, Reputation and Productivity. This eLearning Program will enable the Agents to understand how their Behaviour is integral to a well-functioning team.

Corporate behavior (or behaviour - English vs American spelling) is an important aspect of any business. The right behaviour can cause your company to skyrocket with effective productivity and reputation. Poor behaviour can cause a company’s productivity and reputation to plummet. There are many different ways to influence a corporate behaviour change, but the first step is to understand what behaviour is. How can you change behaviour if you don’t know what it is? This course will introduce the concept of Developing Corporate Behaviour.

Each Module should take you should take at least 30 to 60 minutes to work through for maximum benefit, and the reviews should be successfully completed to benefit from the course.

This Course includes a Certificate.

Use your Talent to greatly improve your skills by embarking on our excellent eLearning Courses.

Module One: Getting Started
Workshop Objectives
Module Two: The Science of Behavior
What is Behavior?
Psychology
Sociology
Anthropology
Case Study
Module Two: Review Questions
Module Three: Benefits for Corporate Behavior
Employee Safety
Conservation of Materials
Engagement
Improved Employee Performance
Case Study
Module Three: Review Questions
Module Four: Most Common Categories of Corporate Behavior
Managerial Structure
Values and Ethics
Employee Accountability
Workplace Incidents
Case Study
Module Four: Review Questions
Module Five: Managerial Structure
Clearly Defined Management
Qualified Management Team
Obvious Advancement Path
Apparent Grievance Procedures
Case Study
Module Five: Review Questions
Module Six: Company Values and Ethics
Environmental
Charity and Community Outreach
Integrity
Diversity
Case Study
Module Six: Review Questions
Module Seven: Employee Accountability
Attitude
Attendance
Honesty
Substance Abuse & Workplace Violence
Case Study
Module Seven: Review Questions
Module Eight: Workplace Incidents
Safety
Prejudice & Discrimination
Vandalism & Theft
Harassment or Bullying
Case Study
Module Eight: Review Questions
Module Nine: Designing and Implementing
Group Planning
Define Preferred Organizational Behaviors
Hiring
Training Employees
Case Study
Module Nine: Review Questions
Module Ten: Corporate Team Behavior
Team Building
Better Communication
Conflict Resolution
Loyalty to the Company and the Department
Case Study
Module Ten: Review Questions
Module Eleven: Auditing Corporate Behavior
Affirm Ethical Behavior
Investigate and Review Reported Incidents
Determine Progress
Get Employee Feedback & Revise
Case Study
Module Eleven: Review Questions
Module Twelve: Wrapping Up
Words from the Wise

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