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Negotiation Skills eLearning Course

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Welcome to the Negotiation Skills eLearning. Although people often think of boardrooms, suits, and million-dollar deals when they hear the word “negotiation,” the truth is that we negotiate all the time. For example, have you ever:
• Decided where to eat with a group of friends?
• Decided on who does which task within your family?
• Asked your boss for a raise?
These are all situations that involve negotiating! This eLearning course will give participants an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.

This course has 12 Modules with reviews. Each Module should take at least 30 to 60 minutes for maximum benefit and all reviews and questions should be worked through.

This Course includes a Certificate.

Use your Talent to greatly improve your skills by embarking on our excellent eLearning Courses.

Negotiation Skills Modules 

  • Pre-Assignment Review
  • Understanding Negotiation 
  • Types of Negotiations
  • The Three Phases  
  • Skills for Successful Negotiating     
  • Getting Prepared
  • Establishing Your WATNA and BATNA
  • The Negotiation Process    
  • How to Break an Impasse   
  • About Mutual Gain 
  • Reaching Consensus    
  • Negotiating Outside the Boardroom 
  • Negotiating via Telephone  
  • Negotiating via Email   
  • Choosing the Negotiating Team
  • Understanding Negotiation
Types of Negotiations

  • The Three Phases
Skills for Successful Negotiating

  • Establishing Your WATNA and BATNA
  • 
Identifying Your WAP

  • Identifying Your ZOPA

  • Personal Preparation

  • Setting the Time and Place

  • Establishing Common Ground

  • Creating a Negotiation Framework

  • The Negotiation Process

  • Exchanging Information

  • Getting Off on the Right Foot

  • What to Share

  • What to Keep to Yourself

  • Bargaining

  • What to Expect

  • Techniques to Try

  • How to Break an Impasse

  • About Mutual Gain

  • Creating a Mutual Gain Solution

  • Reaching Consensus

  • Building an Agreement

  • Setting the Terms of the Agreement

  • Dealing with Difficult Issues

  • Being Prepared for Environmental Tactics

  • Dealing with Personal Attacks

  • Controlling Your Emotions

  • Deciding When It’s Time to Walk Away

  • Negotiating Outside the Boardroom

  • Adapting the Process for Smaller Negotiations

  • Negotiating via Telephone

  • Negotiating via Email

  • Negotiating on Behalf of Someone Else

  • Choosing the Negotiating Team

  • Covering All the Bases

  • Dealing with Tough Questions

    Module One: Getting Started
    Objectives
    Pre-Assignment Review
    Module Two: Understanding Negotiation
    Types of Negotiations
    The Three Phases
    Skills for Successful Negotiating
    Module Three: Getting Prepared
    Establishing Your WATNA and BATNA
    Identifying Your WAP
    Identifying Your ZOPA
    Personal Preparation
    Module Four: Laying the Groundwork
    Setting the Time and Place
    Establishing Common Ground
    Creating a Negotiation Framework
    The Negotiation Process
    Module Five: Phase One — Exchanging Information
    Getting Off on the Right Foot
    What to Share
    What to Keep to Yourself
    Module Six: Phase Two — Bargaining
    What to Expect
    Techniques to Try
    How to Break an Impasse
    Module Seven: About Mutual Gain
    Three Ways to See Your Options
    About Mutual Gain
    Creating a Mutual Gain Solution
    What Do I Want?
    What Do They Want?
    What Do We Want?
    Module Eight: Phase Three — Closing
    Reaching Consensus
    Building an Agreement
    Setting the Terms of the Agreement
    Module Nine: Dealing with Difficult Issues
    Being Prepared for Environmental Tactics
    Dealing with Personal Attacks
    Controlling Your Emotions
    Deciding When It’s Time to Walk Away
    Module Ten: Negotiating Outside the Boardroom
    Adapting the Process for Smaller Negotiations
    Negotiating via Telephone
    Negotiating via Email
    Module Eleven: Negotiating on Behalf of Someone Else
    Choosing the Negotiating Team
    Covering All the Bases
    Dealing with Tough Questions
    Module Twelve: Wrapping Up
    Words from the Wise

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