Welcome to the Business Etiquette workshop. Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate in dealing with others, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others. This is where business etiquette comes in. This workshop will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.
The Course consists of 12 Modules. Each module should take at least 30 to 60 minutes for maximum benefit and all reviews and questions should be worked through.
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Module One: Getting Started
Workshop Objectives
Pre-Assignment Review
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Module Two: Understanding Etiquette
Etiquette Defined
The Importance of Business Etiquette
Module Two: Review Questions
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Module Three: Networking for Success
Creating an Effective Introduction
Making a Great First Impression
Minimizing Nervousness
Using Business Cards Effectively
Remembering Names
Module Three: Review Questions
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Module Four: The Meet and Greet
The Three-Step Process
The Four Levels of Conversation
Case Study
Module Four: Review Questions
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Module Five: The Dining in Style
Understanding Your Place Setting
Using Your Napkin
Eating Your Meal
Sticky Situations and Possible Solutions
Module Five: Review Questions
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Module Six: Eating Out
Ordering in a Restaurant
About Alcoholic Beverages
Paying the Bill
Tipping
Module Six: Review Questions
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Module Seven: Business Email Etiquette
Addressing Your Message
Grammar and Acronyms
Top 5 Technology Tips
Module Seven: Review Questions
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Module Eight: Phone Etiquette
Developing an Appropriate Greeting
Dealing with Voicemail
Cell Phone Do’s and Don’ts
Module Eight: Review Questions
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Module Nine: The Written Letter
Thank You Notes
Formal Letters
Informal Letters
Module Nine: Review Questions
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Module Ten: Dressing for Success
The Meaning of Colors
Interpreting Common Dress Codes
Deciding What to Wear
Module Ten: Review Questions
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Module Eleven: International Etiquette
General Rules
Important Points
Preparation Tips
Module Eleven: Review Questions
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Module Twelve: Wrapping Up
Words from the Wise
This Course includes a Certificate.
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