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Assertiveness and Self-Confidence eLearning Course

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Welcome to the Assertiveness and Self-Confidence eLearning Course!
Assertiveness and self-confidence are comprised of important Interpersonal Communications Skills and techniques that can be learned and practised. This course will provide you with many tips, techniques, and opportunities to improve your own skills in Assertiveness and will boost your Self- Confidence as a result in all areas of your life.

This course has 12 Modules with reviews. Each Module should take at least 30 to 60 minutes for maximum benefit and all reviews and questions should be worked through.

This Course includes a Certificate.

Use your Talent to greatly improve your skills by embarking on our excellent eLearning Courses.

Module One: Getting Started
Workshop Objectives
Module Two: What Does Self-Confidence Mean To You?
What is Assertiveness?
What is Self-Confidence?
The Four Styles
Case Study
Module Two: Review Questions
Module Three: Obstacles to Our Goals
Types of Negative Thinking
Case Study
Personal Application
Case Study
Module Three: Review Questions
Module Four: Communication Skills
Listening and Hearing; They Aren’t the Same Thing
Asking Questions
Body Language
Case Study
Module Four: Review Questions
Module Five: The Importance of Goal Setting
Why Goal Setting is Important
Setting SMART Goals
Our Challenge to You
Case Study
Module Five: Review Questions
Module Six: Feeling the Part
Identifying Your Worth
Creating Positive Self-Talk
Identifying and Addressing Strengths and Weaknesses
Case Study
Module Six: Review Questions
Module Seven: Looking the Part
The Importance of Appearance
The Role of Body Language
First Impressions Count
Case Study
Module Seven: Review Questions
Module Eight: Sounding the Part
It’s How You Say It
Sounding Confident
Using “I” Messages
Case Study
Module Eight: Review Questions
Module Nine: Powerful Presentations
What to Do When You’re on the Spot
Using STAR to Make Your Case
Case Study
Module Nine: Review Questions
Module Ten: Coping Techniques
Building Rapport
Expressing Disagreement
Coming to Consensus
Case Study
Module Ten: Review Questions
Module Eleven: Dealing with Difficult Behavior
Dealing with Difficult Situations
Key Tactics
Case Study
Module Eleven: Review Questions
Module Twelve: Wrapping Up
Words from the Wise

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