Business Etiquette eLearning Course

Welcome to the Business Etiquette workshop. Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate in dealing with others, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others. This is where business etiquette comes in. This workshop will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.

The Course consists of 12 Modules. Each module should take at least 30 to 60 minutes for maximum benefit and all reviews and questions should be worked through.

• Module One: Getting Started
  Workshop Objectives
  Pre-Assignment Review
• Module Two: Understanding Etiquette
  Etiquette Defined
  The Importance of Business Etiquette
  Module Two: Review Questions
• Module Three: Networking for Success
  Creating an Effective Introduction
  Making a Great First Impression
  Minimizing Nervousness
  Using Business Cards Effectively
  Remembering Names
  Module Three: Review Questions
• Module Four: The Meet and Greet
  The Three-Step Process
  The Four Levels of Conversation
  Case Study
  Module Four: Review Questions
• Module Five: The Dining in Style
  Understanding Your Place Setting
  Using Your Napkin
  Eating Your Meal
  Sticky Situations and Possible Solutions
  Module Five: Review Questions
• Module Six: Eating Out
  Ordering in a Restaurant
  About Alcoholic Beverages
  Paying the Bill
  Tipping
  Module Six: Review Questions
• Module Seven: Business Email Etiquette
  Addressing Your Message
  Grammar and Acronyms
  Top 5 Technology Tips
  Module Seven: Review Questions
• Module Eight: Phone Etiquette
  Developing an Appropriate Greeting
  Dealing with Voicemail
  Cell Phone Do’s and Don’ts
  Module Eight: Review Questions
• Module Nine: The Written Letter
  Thank You Notes
  Formal Letters
  Informal Letters
  Module Nine: Review Questions
• Module Ten: Dressing for Success
  The Meaning of Colors
  Interpreting Common Dress Codes
  Deciding What to Wear
  Module Ten: Review Questions
• Module Eleven: International Etiquette
  General Rules
  Important Points
  Preparation Tips
  Module Eleven: Review Questions
• Module Twelve: Wrapping Up
  Words from the Wise

This Course includes a Certificate.

Use your Talent to greatly improve your skills by embarking on our excellent eLearning Courses.