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Business Etiquette eLearning Course

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VAT included

Welcome to the Business Etiquette workshop. Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate in dealing with others, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others. This is where business etiquette comes in. This workshop will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.

The Course consists of 12 Modules. Each module should take at least 30 to 60 minutes for maximum benefit and all reviews and questions should be worked through.

  • Module One: Getting Started
    Workshop Objectives
    Pre-Assignment Review
  • Module Two: Understanding Etiquette
    Etiquette Defined
    The Importance of Business Etiquette
    Module Two: Review Questions
  • Module Three: Networking for Success
    Creating an Effective Introduction
    Making a Great First Impression
    Minimizing Nervousness
    Using Business Cards Effectively
    Remembering Names
    Module Three: Review Questions
  • Module Four: The Meet and Greet
    The Three-Step Process
    The Four Levels of Conversation
    Case Study
    Module Four: Review Questions
  • Module Five: The Dining in Style
    Understanding Your Place Setting
    Using Your Napkin
    Eating Your Meal
    Sticky Situations and Possible Solutions
    Module Five: Review Questions
  • Module Six: Eating Out
    Ordering in a Restaurant
    About Alcoholic Beverages
    Paying the Bill
    Module Six: Review Questions
  • Module Seven: Business Email Etiquette
    Addressing Your Message
    Grammar and Acronyms
    Top 5 Technology Tips
    Module Seven: Review Questions
  • Module Eight: Phone Etiquette
    Developing an Appropriate Greeting
    Dealing with Voicemail
    Cell Phone Do’s and Don’ts
    Module Eight: Review Questions
  • Module Nine: The Written Letter
    Thank You Notes
    Formal Letters
    Informal Letters
    Module Nine: Review Questions
  • Module Ten: Dressing for Success
    The Meaning of Colors
    Interpreting Common Dress Codes
    Deciding What to Wear
    Module Ten: Review Questions
  • Module Eleven: International Etiquette
    General Rules
    Important Points
    Preparation Tips
    Module Eleven: Review Questions
  • Module Twelve: Wrapping Up
    Words from the Wise


This Course includes a Certificate.

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Customer Reviews

Based on 1 review
Joshua Schell
Excellent course!

An excellent course; I highly recommend it!