Why Civility in the Workplace? While a training program on workplace manners and courtesy may seem like overkill, the reality is that rudeness is an epidemic, costing the work industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s currently losing out on basic social values that directly impact the bottom line. Bosses freely intrude on subordinates’ personal space, gossiping co-workers are the norm more especially now with social media availability, and quality customer care has been forgotten. The result is an environment not conducive to getting work done, dissatisfied clients aiming for the competition, and in some cases, blatant tolerance for abuse and harassment.
To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practise civil behaviour, as well as different ways organizations can systematize civility in the workplace will also be discussed.
There are 12 Modules to the course, each Module may take an hour or more to complete, with review questions. Enjoy the course. Remember, you can book optional sessions with our expert facilitators for extra guidance.
This Course includes a Certificate.
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