The Best Investment you can Make, is in the Way you and your team Speak!
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It is essential to understand the meaning of Corporate Behaviour in order to create a change of Behaviour. The correct Behaviour will assist the Contact Center to improve their Culture, Reputation and Productivity. This eLearning Program will enable the Agents to understand how their Behaviour is integral to a well-functioning team.
Corporate behavior (or behaviour - English vs American spelling) is an important aspect of any business. The right behaviour can cause your company to skyrocket with effective productivity and reputation. Poor behaviour can cause a company’s productivity and reputation to plummet. There are many different ways to influence a corporate behaviour change, but the first step is to understand what behaviour is. How can you change behaviour if you don’t know what it is? This course will introduce the concept of Developing Corporate Behaviour.
Each Module should take you should take at least 30 to 60 minutes to work through for maximum benefit, and the reviews should be successfully completed to benefit from the course.
This Course includes a Certificate.
Use your Talent to greatly improve your skills by embarking on our excellent eLearning Courses.
Module One: Getting Started Workshop Objectives Module Two: The Science of Behavior What is Behavior? Psychology Sociology Anthropology Case Study Module Two: Review Questions Module Three: Benefits for Corporate Behavior Employee Safety Conservation of Materials Engagement Improved Employee Performance Case Study Module Three: Review Questions Module Four: Most Common Categories of Corporate Behavior Managerial Structure Values and Ethics Employee Accountability Workplace Incidents Case Study Module Four: Review Questions Module Five: Managerial Structure Clearly Defined Management Qualified Management Team Obvious Advancement Path Apparent Grievance Procedures Case Study Module Five: Review Questions Module Six: Company Values and Ethics Environmental Charity and Community Outreach Integrity Diversity Case Study Module Six: Review Questions Module Seven: Employee Accountability Attitude Attendance Honesty Substance Abuse & Workplace Violence Case Study Module Seven: Review Questions Module Eight: Workplace Incidents Safety Prejudice & Discrimination Vandalism & Theft Harassment or Bullying Case Study Module Eight: Review Questions Module Nine: Designing and Implementing Group Planning Define Preferred Organizational Behaviors Hiring Training Employees Case Study Module Nine: Review Questions Module Ten: Corporate Team Behavior Team Building Better Communication Conflict Resolution Loyalty to the Company and the Department Case Study Module Ten: Review Questions Module Eleven: Auditing Corporate Behavior Affirm Ethical Behavior Investigate and Review Reported Incidents Determine Progress Get Employee Feedback & Revise Case Study Module Eleven: Review Questions Module Twelve: Wrapping Up Words from the Wise