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Emotional Intelligence eLearning Course

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Emotional Intelligence is defined as a set of competencies demonstrating the ability to recognise one’s Behaviours, Moods and Impulses.  It teaches Individuals to manage these Emotions with Logic and Rationale instead of Impulsiveness.  An Agent with high Emotional Intelligence will learn how to accurately understand their own Emotions and that of their Customers.  This course will provide tools to regulate Emotions and how to Manage them in Workplace.  Business Practices such as Optimism versus Pessimism, dealing with Adversity, Self-Management and taking Responsibility are some of the skills and tools developed.

Welcome to the Emotional Intelligence eLearning Course. Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviours, moods, and impulses, and to manage them best according to the situation. This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humour to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

This eLearning Course has 12 Modules with reviews. Each Module should take at least 30 to 60 minutes for maximum benefit and all reviews and questions should be worked through.

This Course includes a Certificate.

Use your Talent to greatly improve your skills by embarking on our excellent eLearning Courses.

Module One: Getting Started
Workshop Objectives
Module Two: What is Emotional Intelligence?
Case Study
Module Two: Review Questions
Module Three: Skills in Emotional Intelligence
How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Manage Emotions
Case Study
Module Three: Review Questions
Module Four: Verbal Communication Skills
Focused Listening
Asking Questions
Communicating with Flexibility and Authenticity
Case Study
Module Four: Review Questions
Module Five: Non-Verbal Communication Skills
Body Language
It’s Not What You Say, It’s How You Say It
Case Study
Module Five: Review Questions
Module Six: Social Management and Responsibility
Benefits of Emotional Intelligence
Articulate your Emotions Using Language
Case Study
Module Six: Review Questions
Module Seven: Tools to Regulate Your Emotions
Seeing the Other Side
Self-Management and Self-Awareness
Giving in Without Giving Up
Case Study
Module Seven: Review Questions
Module Eight: Gaining Control
Using Coping Thoughts
Using Relaxation Techniques
Bringing it All Together
Case Study
Module Eight: Review Questions
Module Nine: Business Practices (I)
Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Disagreeing Constructively
Case Study
Module Nine: Review Questions
Module Ten: Business Practices (II)
The Balance Between Optimism and Pessimism
Case Study
Module Ten: Review Questions
Module Eleven: Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Case Study
Module Eleven: Review Questions
Module Twelve: Wrapping Up
Words from the Wise
Lessons Learned

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Customer Reviews

Based on 1 review
Courtney White
The Voice Clinic is the best!

Thank you for creating such an exceptional Course!