Executive and personal assistants have always played an important role in business. Their roles and responsibilities have evolved, but assistants are still vital to the profitability of any organization. Training to become an effective assistant will make you a valued employee who assists management on the road to success.
This eLearning Course has 12 Modules with reviews. Each Module should take at least 30 to 60 minutes to work through for maximum benefit, and the reviews should be successfully completed to benefit from the course.
- Module One: Getting Started
- Workshop Objectives
- Pre-Assignment
- Module Two: Working with Your Manager
- Adapting to Their Style
- Anticipate Their Needs
- Getting Your Responsibilities Defined
- When to Take the Initiative
- Case Study
- Module Two: Review Questions
- Module Three: Administrative Soft Skills
- Social Intelligence
- Basic Business Acumen
- Office Management
- Active Listening
- Case Study
- Module Three: Review Questions
- Module Four: Effective Time Management
- Calendar Management
- Prepare for Changes and Surprises
- Keeping Others on Track
- Urgent / Important Matrix
- Case Study
- Module Four: Review Questions
- Module Five: Meeting Management
- Creating an Agenda
- Keeping Minutes
- Keeping the Meeting on Time
- Variations for Large and Small Meetings
- Case Study
- Module Five: Review Questions
- Module Six: Tools of the Trade (I)
- Email Protocol
- Office Machinery
- Computer and Software Skills
- Communication Skills
- Case Study
- Module Six: Review Questions
- Module Seven: Tools of the Trade (II)
- Phone and Voicemail Etiquette
- Word Processing
- Business Writing
- Internet Research
- Case Study
- Module Seven: Review Questions
- Module Eight: Being an Effective Gatekeeper
- Filtering Data and Information
- Learn to Say No
- Dealing with Difficult People
- Recognize the Tricks
- Case Study
- Module Eight: Review Questions
- Module Nine: Organizational Skills
- Prioritizing Your Workload
- Goal Setting
- Plan for Tomorrow, Today
- Staying on Track
- Case Study
- Module Nine: Review Questions
- Module Ten: Confidentiality Guidelines
- Your Confidentiality Duty
- Be Diplomatic and Discreet
- Keeping Data Secure
- What to Do in Sticky Situations
- Case Study
- Module Ten: Review Questions
- Module Eleven: Special Tasks
- Project Management
- Trade Shows
- Interacting with Clients
- Social Media Management
- Case Study
- Module Eleven: Review Questions
- Module Twelve: Wrapping Up
- Words from the Wise
- Lessons Learned
This Course includes a Certificate.
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