Jhb-Pta-Ct-Dbn-Skype/Zoom - The Voice Clinic Level 2 BBBEE - All Content Copyright TVC 2022
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Endorsements
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Do your Contact Centre Operators need to sound Professional?
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Duration: 2 Day Course.
Minimum 10, Max 16 Delegates:
Presented by Qualified, Expert, Facilitators.
All our Facilitators have Diplomas, Degrees and Doctorates with up to 30 years experience in Voice, Psychology and Performance.
Inclusive of: Training Manual, Voice Clinic Pen, Lunch & Refreshments, Powerspeaking Kit & Certificate of Completion.
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I've learned how consultants experience challenges and coping mechanisms
Professionally, how to speak/handle and deal with clients, no matter the query.
I have grown in terms of knowledge (skills) and confidence
The program was great in teaching me tools to take with me into the job, breathing, pausing, focus etc.
I have learnt about my flaws in tele-personality and how to fix them
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