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Negotiation Skills eLearning Course

Welcome to the Negotiation Skills workshop. Although people often think of boardrooms, suits, and million-dollar deals when they hear the word “negotiation,” the truth is that we negotiate all the time. For example, have you ever:
• Decided where to eat with a group of friends?
• Decided on who does which task within your family?
• Asked your boss for a raise?
These are all situations that involve negotiating! This workshop will give participants an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.

This course has 12 Modules with reviews. Each Module should take at least 30 to 60 minutes for maximum benefit and all reviews and questions should be worked through.

This Course includes a Certificate.

Use your Talent to greatly improve your skills by embarking on our excellent eLearning Courses.

Negotiation Skills - selected example key Modules 

  • Pre-Assignment Review
  • Understanding Negotiation 
  • Types of Negotiations
  • The Three Phases  
  • Skills for Successful Negotiating     
  • Getting Prepared
  • Establishing Your WATNA and BATNA
  • The Negotiation Process    
  • How to Break an Impasse   
  • About Mutual Gain 
  • Reaching Consensus    
  • Negotiating Outside the Boardroom 
  • Negotiating via Telephone  
  • Negotiating via Email   
  • Choosing the Negotiating Team

Module One: Getting Started
Workshop Objectives
Pre-Assignment Review
Module Two: Understanding Negotiation
Types of Negotiations
The Three Phases
Skills for Successful Negotiating
Module Three: Getting Prepared
Establishing Your WATNA and BATNA
Identifying Your WAP
Identifying Your ZOPA
Personal Preparation
Module Four: Laying the Groundwork
Setting the Time and Place
Establishing Common Ground
Creating a Negotiation Framework
The Negotiation Process
Module Five: Phase One — Exchanging Information
Getting Off on the Right Foot
What to Share
What to Keep to Yourself
Module Six: Phase Two — Bargaining
What to Expect
Techniques to Try
How to Break an Impasse
Module Seven: About Mutual Gain
Three Ways to See Your Options
About Mutual Gain
Creating a Mutual Gain Solution
What Do I Want?
What Do They Want?
What Do We Want?
Module Eight: Phase Three — Closing
Reaching Consensus
Building an Agreement
Setting the Terms of the Agreement
Module Nine: Dealing with Difficult Issues
Being Prepared for Environmental Tactics
Dealing with Personal Attacks
Controlling Your Emotions
Deciding When It’s Time to Walk Away
Module Ten: Negotiating Outside the Boardroom
Adapting the Process for Smaller Negotiations
Negotiating via Telephone
Negotiating via Email
Module Eleven: Negotiating on Behalf of Someone Else
Choosing the Negotiating Team
Covering All the Bases
Dealing with Tough Questions
Module Twelve: Wrapping Up
Words from the Wise

Please note: If a selected date is unavailable, try choosing an alternate date or location.

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