The Best Investment you can Make, is in the Way you and your team Speak!
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Secretarial, Admin & Office Management!
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This program is designed for office and administrative staff who have to manage their office and their time effectively. Duration: 8X1 hour per week,Individual training.
Basic Voice Production.
Tonal Variety including Assertiveness.
Enthusiasm and the "Vocal Smile”.
Developing a Positive Attitude and Confidence Building.
Conveying a Professional Image.
Question and Answer Techniques.
Dealing with Irate Callers and Complaints.
Thinking On Your Feet.
Personality Types and Behavioural Styles.
Body Language and Gesture.
Office Management Programme Specific Outcomes: Basic voice projection is learnt, Effective telephone management is studied, Excellent customer service techniques are developed, and the importance of “enthusiasm” and the “vocal smile” is instilled. The development of a positive attitude is encouraged, Confidence is built, Assertiveness vs. aggression is studied, The capacity to convey a professional image is developed, and Appropriate styles of clothing and dress are encouraged. Listening skills are developed, Conflict resolution skills are developed, Techniques on how to effectively manage your boss, colleagues and clients are developed, and Techniques on how to deal with irate callers and clients are taught and established. Thinking on your feet capacity is developed, Skills of observation and perception are developed, Self-analysis and self-growth capacity is developed, Personality types and behavioural styles are developed. Conflict resolution techniques are instilled, Stress management techniques are taught, The importance of effective body language is instilled, Business writing skills are developed, General office challenges are discussed, brainstormed and solved. Emotional intelligence techniques are taught.
Comprehensive Training Manual, The Voice Clinic Pen and Certificate of Achievement.
The Voice Clinic is a B-BBEE LEVEL 2 Value Added Supplier