Need an Extended Payment Plan? Select PayFlex on Checkout.
VAT included
The Professional Telephone Skills Workshop is a focused half-day program for contact centre operators, customer service agents and any team whose voice represents the organisation on the phone. In three intensive hours, delegates learn to project a confident vocal image, handle difficult callers with composure, and deliver customer service excellence on every interaction.
The workshop runs from 9h00 to 12h00 and is delivered by qualified facilitators with diplomas, degrees and doctorates in voice, psychology and performance.
This program is delivered using our proprietary "TelePersonality" training methodology, developed by The Voice Clinic to help telephone-based teams project a clear, confident and professional vocal image on every call.
This workshop is designed for organisations whose people need to sound professional, polished and in control the moment a caller hears their voice.
The half-day workshop covers the full set of vocal and call-handling skills your team needs to perform with confidence and consistency on every call.
Delegates learn how to produce a clear, warm and resonant voice on the phone, including breath support, relaxation and de-stressing the voice during long shifts.
The workshop focuses on improving articulation, neutralising accent challenges and pronouncing words clearly so that every caller is understood the first time.
Delegates learn how to project a confident, professional vocal image that reassures callers, builds trust and reflects positively on the organisation.
Practical techniques for staying composed under pressure, de-escalating tension and resolving difficult calls efficiently without losing control of the conversation.
Delegates learn how to combine vocal skill with service mindset, answering calls promptly, sounding enthusiastic and delivering a consistently excellent customer experience.
Targeted work on vocal pitch, projection, resonance and variety, so delegates avoid the flat, monotone delivery that erodes caller engagement.
How tone, pace and word choice combine to project a positive image of the organisation on every call, and how to keep that image consistent across the team.
The Professional Telephone Skills Workshop is a half-day group training session running from 9h00 to 12h00, delivered face-to-face at any of our national branches or online via your preferred virtual platform. It is built for teams, with practical exercises throughout so that delegates leave able to apply what they have learned on their next call.
Sessions may include:
The program includes all coaching, a comprehensive training manual, a Voice Clinic pen and a certificate of achievement.
Delegates who complete the program often experience:
The Voice Clinic has been helping professionals and contact centre teams strengthen their voice, confidence and customer service communication since 1988. Training is delivered by qualified facilitators with diplomas, degrees and doctorates, and up to 30 years of experience in voice, psychology and performance. The Voice Clinic is also a B-BBEE Level 2 Value Added Supplier.
You benefit from:
The workshop is a half-day program running from 9h00 to 12h00, totalling three intensive hours of training.
The workshop is delivered as group training, with practical exercises and individual vocal feedback built into the session so each delegate receives personal input within the group format.
Yes. The workshop is designed specifically for contact centre operators, customer service agents and any team whose voice represents the organisation by phone.
Yes. Handling irate callers efficiently is a core focus of the workshop, with practical de-escalation techniques and role-play exercises included.
Yes. The program is available for both face-to-face and online training.
Training is available in Johannesburg, Pretoria, Cape Town and Durban, as well as online via your preferred virtual platform.
The program includes all coaching, a comprehensive training manual, a Voice Clinic pen and a certificate of achievement.
Enrol in the Professional Telephone Skills Workshop today and equip your team to sound clear, confident and professional on every call.
All Content © 2026 The Voice Clinic™
