The Best Investment you can Make, is in the Way you and your team Speak!
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The world is rapidly becoming more mobile and diverse, and with global communication and interaction, different cultures are learning the need to work together and understand each other. Diversity has taken on a new importance in the workplace and in our lives. This workshop will help you understand what diversity is all about, and how all of us can help create a more diverse world at work and at home.
This course has 12 Modules with reviews. Each Module should take at least 30 to 60 minutes for maximum benefit and all reviews and questions should be worked through.
This Course includes a Certificate.
Use your Talent to greatly improve your skills by embarking on our excellent eLearning Courses.
Module One: Getting Started Workshop Objectives Module Two: Understanding Diversity Related Terms and Concepts A Brief History A Legal Overview Module Two: Case Study Module Two: Review Questions Module Three: Understanding Stereotypes Stereotypes vs. Biases Identifying Your Baggage Understanding What This Means Module Three: Case Study Module Three: Review Questions Module Four: Breaking Down the Barriers Changing Your Personal Approach Encouraging Workplace Changes Encouraging Social Changes Module Four: Case Study Module Four: Review Questions Module Five: Verbal Communication Skills Listening and Hearing; They Aren’t the Same Thing Asking Questions Communicating With Power Module Five: Case Study Module Five: Review Questions Module Six: Non-Verbal Communication Skills Body Language The Signals You Send to Others It’s Not What You Say, It’s How You Say It Module Six: Case Study Module Six: Review Questions Module Seven: Being Proactive Encouraging Diversity in the Workplace Preventing Discrimination Ways to Discourage Discrimination Module Seven: Case Study Module Seven: Review Questions Module Eight: Coping with Discrimination Identifying If You Have Been Discriminated Against Methods of Reprisal Choosing a Course of Action Module Eight: Case Study Module Eight: Review Questions Module Nine: Dealing with Diversity Complaints as a Person What to Do If You’re Involved in a Complaint Understanding Your Role Creating a Support System Module Nine: Case Study Module Nine: Review Questions Module Ten: Dealing with Diversity Complaints as a Manager Recording the Complaint Identifying Appropriate Actions Choosing a Path Module Ten: Case Study Module Ten: Review Questions Module Eleven: Dealing with Diversity Complaints as an Organization Receiving a Complaint Choosing a Response Learning from the Complaint Module Eleven: Case Study Module Eleven: Review Questions Module Twelve: Wrapping Up Words from the Wise