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This important course discusses Workplace Violence. Workplace Violence is illegal and destructive to any business. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, simple disagreements can escalate into Workplace violence. Workplace violence training is absolutely essential to the welfare of all businesses and their employees, and indeed even to community and home life.
This course has 12 Modules with reviews. Each Module should take at least 30 to 60 minutes for maximum benefit and all reviews and questions should be worked through.
This Course includes a Certificate.
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Module One: Getting Started Workshop Objectives Module Two: What Is Workplace Harassment? How to Identify Costs to Your Business Legal Psychological Module Two: Review Questions Module Three: Identifying the Bully Abusive Workplace Behaviors Bullying and Personality Disorders Narcissism Module Three: Review Questions Module Four: How to Handle Workplace Violence Types of Behavior Target the Behavior, Not the Person Implement an Action Plan Module Four: Review Questions Module Five: Risk Assessment (I) Understanding Anger and Aggression Defusing & De-escalating Strategies Communication Skills Tactical Options Module Five: Review Questions Module Six: Risk Assessment (II) Identifying the Hazard Assessing the Risk Controlling the Risk Evaluating & Review Module Six: Review Questions Module Seven: Being the Victim What is Not Considered Bullying Steps to Take Module Seven: Review Questions Module Eight: Checklist for Employers 4 Step Process Addressing All Employees Code of Ethics Policy and Procedures Module Eight: Review Questions Module Nine: Interview Process Identify a Bully in the Interview Process Warning Signs Case Study Module Nine: Review Questions Module Ten: Investigation Process Advising Your Supervisor Lodging the Complaint Initial Response The Investigation The Findings Review & Closure Module Ten: Review Questions Module Eleven: Developing a Workplace Harassment Policy Scope and Philosophy Principles Intent Options Informal Complaint Process Formal Investigation Process Module Eleven: Review Questions Module Twelve: Wrapping Up Words from the Wise Lessons Learned